Thank you for choosing Ganji (accessible from https://www.ganji.in) for your fashion needs! We strive to ensure your satisfaction with every purchase. Please read our Cancellation and Refund Policy carefully to understand your rights and our procedures.
1) Cancellation Policy:
● Order Cancellation Before Shipment: You may cancel your order at any time before it has been shipped. To do so, please contact our customer service team promptly through the contact options provided on our website. Once the order is shipped, it cannot be canceled.
● How To Cancel (If You Have An Account With Ganji):
- Log in to your account.
- Navigate to the “My Orders” section.
- Select the order you wish to cancel and follow the cancellation instructions.
Alternatively, you can reach out to our customer service team via email at support@ganji.in or by phone at [Insert Phone Number].
2) Return & Exchange Policy:
● Eligibility for Returns and Exchanges: Returns and exchanges are accepted under the following conditions:
- The product must be unused, unworn, and in the same condition as received.
- The item must be in its original packaging with all tags and labels intact.
- A receipt or proof of purchase is required.
● Timeframe For Returns: You have 7 days from the date of delivery to initiate a return or exchange request! After this period, we regret that we cannot offer a refund or exchange.
● Non-Returnable Items: Certain items are exempt from returns and exchanges, including:
- Gift cards.
- Sale items or items purchased at discounted prices.
- Some health and personal care items.
● Return Process:
- Contact our customer service team at support@ganji.in or by phone at (+91) 8100060374 to request a return authorization.
- Provide your order number and details of the item you wish to return.
- Once approved, you will receive instructions on how to return the item.
- Return Shipping Costs: Customers are responsible for paying their shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
● Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please follow the return process and place a new order for the desired item.
3) Refund Policy:
● Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
● Late or Missing Refunds: If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you have done all of these steps and still have not received your refund, please contact us at careganji@gmail.com!
4) Shipping:
● Return Shipping Address: Please send your returns to Ganji, Titagarh, Kolkata, West Bengal, 700119.
● Return Shipping Costs: As mentioned, customers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
● Delivery Times For Exchanges: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
5) Contact Information
If you have any questions about our cancellation and refund policy, please contact us:
● E-Mail Address: careganji@gmail.com
● Phone Number: (+91) 8100060374
● Address: Ganji, Titagarh, Kolkata, West Bengal, 700119.
We reserve the right to update or modify this policy at any time! Any changes will be posted on this page with an updated effective date.