At Ganji (accessible from https://www.ganji.in), we are committed to providing our customers with a seamless and efficient shopping experience! Currently, we offer shipping services exclusively within India, with plans to expand internationally in the near future.
● Order Processing Time:
All orders are processed within 1-2 business days! Orders placed on weekends or public holidays will be processed on the next business day.
● Shipping Methods & Delivery Times:
We collaborate with reputable courier partners such as Blue Dart and Ekart to ensure timely and reliable delivery. Estimated delivery times are as follows:
● Standard Shipping: 4-7 business days.
● Expedited Shipping: 2-4 business days (additional charges may apply).
Please note that delivery times may vary based on the destination and product availability.
● Shipping Charges:
Shipping costs are calculated based on the weight of your order and the delivery location. For orders within Kolkata, we offer free standard shipping for purchases above ₹500. For other regions, shipping charges are as follows:
- Orders below ₹500: ₹60.
- Orders above ₹3000: Free standard shipping.
Expedited shipping is available at an additional cost, which will be displayed at checkout.
● Cash On Delivery (COD):
We understand that some customers prefer paying at the time of delivery! Therefore, we offer cash on delivery (COD) as a payment option. Please note that cash on delivery (COD) is available for orders up to ₹3,000. An additional cash on delivery (COD) fee of ₹60 will be applied to such orders.
● Order Tracking:
Once your order has been dispatched, you will receive a tracking number via email or SMS! You can use this number to monitor your shipment’s status through our courier partners’ tracking systems.
● Packaging:
We prioritize the safety of your purchases. All items are securely packaged to prevent damage during transit.
● Delivery Issues:
In the rare event that your order is delayed, lost, or damaged during shipping, please contact our customer support team at careganji@gmail.com, or call us at (+91) 8100060374. We will work diligently to resolve the issue promptly.
● Contact Us:
For any further inquiries regarding shipping and delivery, feel free to reach out to us via email at careganji@gmail.com, or call our customer service helpline at (+91) 8100060374.
Thank you for choosing Ganji! We look forward to serving you.